At MoneyTrust Microfinance Bank (“MoneyTrust,” “we,” “our,” or “us”), protecting your privacy is a top priority. We are committed to safeguarding your personal and financial information while providing you with superior banking services through all our channels, including physical branches, online platforms, and mobile applications.

This Privacy Policy explains how we collect, use, store, share, and protect your information. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide better banking services to you. This includes:

  • Personal Information: such as your full name, address, phone number, email address, date of birth, identification documents (e.g., BVN, passport, driver’s license), and next of kin details.

  • Financial Information: such as bank account numbers, transaction history, payment details, and card information.

  • Device and Technical Information: such as your IP address, browser type, mobile device information, location data (when permitted), and usage data when you interact with our website or mobile apps.

  • Other Information: such as feedback, survey responses, and other communications you share with us.

2. How We Use Your Information

We use the information collected for purposes including:

  • To open and manage your accounts.

  • To process your transactions and provide banking services.

  • To verify your identity and protect against fraud.

  • To communicate important information, updates, or offers.

  • To comply with legal and regulatory obligations.

  • To improve our digital platforms, services, and customer experience.

3. How We Share Your Information

We respect your privacy and will not sell, rent, or trade your personal information.
However, we may share your information with:

  • Authorized third-party service providers involved in delivering banking services (e.g., payment processors, IT service providers).

  • Regulatory and law enforcement authorities, when required by law or for fraud prevention.

  • Affiliates and partners, where necessary to provide services you request.

All third parties we work with are obligated to maintain the confidentiality and security of your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These include:

  • Data encryption.

  • Secure servers and firewalls.

  • Access control measures.

  • Regular security audits and compliance checks.

However, no method of transmission over the internet is 100% secure. We encourage you to protect your banking credentials and notify us immediately if you suspect any security breach.

5. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you.

  • Correct or update inaccurate information.

  • Request the deletion of your information (subject to regulatory obligations).

  • Opt-out of receiving promotional communications.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our websites and mobile apps may use cookies and similar technologies to enhance your experience. Cookies help us:

  • Remember your preferences.

  • Understand how you interact with our platforms.

  • Improve our services.

You can control cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through our platforms or by other appropriate means.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact:

MoneyTrust Microfinance Bank
Customer Care: +234 706 6684 767
Email: info@moneytrustmfb.com
Website: moneytrustmfb.com
Address: 28B Providence Street, Marwa Bus/stop, Lekki Phase 1, Lagos, Nigeria.

Protecting your information is our priority. Thank you for trusting MoneyTrust Microfinance Bank.